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Frequently Asked Questions

Account Questions

The most common cause of a login issue is if the email address used to register your account contained a typo or has been entered wrong.

Please send an email to: info@length-and-strength.com with your full name and we will rectify.

It’s really simple to setup an account – simply click here: https://www.length-and-strength.com/my-account/

From here, you can either login or register your new account. Simple 🙂

Absolutely. You can edit address, name, passwords etc and these can be changed at any time.

Simply click https://www.length-and-strength.com/my-account/ to edit your details.

If there are other details you need to edit that you can’t alter yourself, please send us an email to: info@length-and-strength.com and we will be happy to help.

Resetting your password couldn’t be simpler – simply click: https://www.length-and-strength.com/my-account/lost-password/

Enter your email address and easy to follow instructions will be sent to you.

Orders & Delivery Questions

Once your order has been processed and shipped, we are unable to cancel your order.

If you want a refund, we ask that you send back the product(s) and upon receiving, we will refund you in full.

We recommend sending any product(s) back to us via recorded delivery.

If you would like a refund, please email us: info@length-and-strength.com

Ofcourse you can, to cancel you subscription(s) at any time – please visit here: https://www.length-and-strength.com/my-account/view-subscriptions/ and you will be shown any active subscriptions, with the option to cancel.

 

Visit here to see your orders: https://www.length-and-strength.com/my-account/orders/ if tracking information is not provided, please send an email to info@length-and-strength.com and we’ll get back to your right away.

Privacy & Security

It absolutely is, we take your privacy and security seriously.

For full details about how we comply with all privacy laws, please visit our privacy centre.

Product Returns

Yes if the sachets are unopened.

See our Terms & Conditions for more info.

Yes – please view our terms and conditions, section 8 here: https://www.length-and-strength.com/privacy-centre/terms-and-conditions/ for further information.

If your Length & Strength supplement has been damaged, please let us know by sending us an email to info@length-and-strength.com and we will get right back to you with further details.

A refund will be processed as soon as the item has been received back, however please note that it may take up to 10 working days for the refund to appear in your account.

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